High Stairway International brings together disjointed customer support services into a single branded experience where the customer can find everything they need
Bring together information and support services into one centralized website, giving both you and your customer a 360 degree view of the customer’s service and support requirements.
You get complete graphic design and brand control to create the best experience for your customers. The High Stairway International Pagebuilder enables you to create the customer experience you want.
Get analytics on a page-by-page and portal-wide basis to improve the portal experience. There are pre-built connectors for Google Analytics, WebTrends, and Adobe Analytics/SiteCatalyst.
Robust security and permissions for users, groups, and content assets. The DXP integrates directly with Active Directory, LDAP, and a host of custom providers, or it can provide security directly.
Your customers deserve a seamless, unified customer experience. The High Stairway International CXP solution brings together service and support tools, knowledge and community in one place, enabling customer self-service and bringing you closer to your customers so you can deliver timely support and service.
High Stairway International is a modern portal designed to create a brand-forward experience and deliver services across multiple applications.
The dashboard is a content-driven interface that surfaces the most important information and links personalized to the portal user.
Integration learning management through single-sign on to the LMS or integrating LMS content into the portal experience directly.
Provide an interface that allows customers to submit support tickets, view current tickets and see past tickets. This is a real-time integration ensuring that the ticketing information is always up to date.
The High Stairway International DXP supports a social and community environment through a number of features including blogs, forums, activity feeds, social feedback (commenting, likes, ratings, etc.) and interest groups.
Create a centralized repository of support information, pulling content from multiple locations across the company and surfacing it in the customer support portal knowledgebase.
Import technical content from CCMS systems and deliver it to the customer portal, enhancing discoverability with guided search, personalization, and related content.
A full-featured content management system enables authors, editors and publishers for each department or other area to create and manage content published in the portal.
High Stairway International supports both responsive and adaptive delivery of content. It natively supports the Bootstrap 3.x and Foundation 5.x responsive frameworks.
High Stairway International Search provides a rich set of capabilities out of the box, including federation, faceted or guided search, secure search, and multilingual search.
Integrating live chat within your CXP is done through a simple script integration.
Ready to see a live demo of the High Stairway International Digital Experience Portal?
Once you provide some contact information, we will be in touch to arrange the most convenient day and time.
Immediate questions? Connect with us via email at info@HighStairway-International.com.
